Great V-aap is a cardless rewards programme that rewards shoppers with points when they make purchases at the participating malls’ outlets.The participating malls include:
These points are tracked by our Customer Loyalty Programme automatically when receipts are scanned / uploaded through our mobile app or any other channels as stipulated by us. The points accumulated in this programme can be used to exchange for shopping mall vouchers, carpark rebates or other rewards from time to time.
In order to be a member, you need to fulfil the following criteria:
There is no annual fee. However, members are encouraged to have at least 12 transactions (minimum S$20 spent per receipt per transaction) in one calendar year. We reserve the right to review the participating fee.
Shoppers can simply sign up via any of the touchpoints:
Yes, it is a one-time registration for lifetime.
Upon successful completion of the application, members can immediately start scanning and uploading their receipts via Great V-aap mobile app to start earning points.
The compulsory information needed would be your name, mobile number, Date of Birth, Gender, Postal Code as well as email address when you register via the mobile app or at the Information Counter at participating malls.
Members may log in to the Great V-aap mobile app or approach the Information Counters to update their personal information.
Step by Step guide on retrieval of password can be done easily via the Great V-aap mobile app.
As a valued member, you get to enjoy instant rewards such as:
Earning points is an easy 3-step process:
You will need to make a minimum spending of S$20 in a single receipt to start enjoying the points accumulation. Receipts below the stated amount will be rejected.
Your points will be credited within 7 working days.
The rewards include:
You can scan as many receipts in a day as long as they are receipts from purchases made by you and the total number of receipts from the same outlet does not exceed 3.
Receipt images should be submitted using the mobile app. You can also choose to present your receipts at the Information Counter, but they must be issued from the same mall where the Information Counter is located.
No, receipts used must be from the day you joined the rewards programme.
All receipts must be uploaded no later than the next day of purchase. E.g. if the receipt is dated 1 January 2017, the receipt must be uploaded no later than 2 January 2017, 11.59pm.
Every S$1 spent in a single transaction earns 1 point. However, for supermarket receipts, every S$2 spent earns 1 point. The award system may change from time to time.
All points earned in a calendar year will expire on 30 June the following year. As Great V-aap rewards programme is launched on 20 September 2017, all points earned from 20 September 2017 to 31 December 2018 will expire on 30 June 2019. We may from time to time, amend the validity period of the points and the points not redeemed by the expiry date shall automatically expire.
Members can earn up to a maximum of 1,000 points per day, which is also applicable to birthday month.
For long receipts, you may fold it at portion describing the products purchase and scan it. Please ensure these crucial information are seen:
Points can only be awarded for your own purchases. If any shopper is found using receipts other than their own purchases to accumulate points, Great V-aap reserves the right to terminate their membership.
For every dollar spent, you will be entitled to points rounded down to the nearest dollar. Points are awarded based on the nett purchase value after deduction of discounts at all participating retailers.
If there are difficulties capturing the receipts, you may approach the Customer Service Assistants at the participating malls. Information Counters are located at Level 2.
Declination of receipts usually happens when receipts scanned:
You can earn points for handwritten receipts, as long as it is written clearly containing these information:
Please note that handwritten receipts will take at least 14 working days (Usual: 7 working days) to process.
Having more than one receipt in one image will result in missing or confusing information being captured by the system. The receipts will be declined or you may end up with wrong amount of points being issued for your spending.
Shoppers can check their points balance by logging in to the Great V-aap mobile app or check in with our Customer Service Assistants at the Information Counter.
You can redeem your points for the rewards by presenting your Photo ID Card at the Information Counter. You can also use your points to redeem eVouchers via the Great V-aap mobile app only.
Transferring of points is not allowed between members. However, there are no restrictions in transferring redeemed gift vouchers to another recipient.
Points earned in the previous year are given an extension of 6 months to be utilized. Unexpired points can be used in conjunction with points earned in the current year to redeem shopping mall vouchers, carpark rebates or other rewards from time to time.
You can send us your queries at firstname.lastname@example.org. If you are a Great V-aap member, you can also submit feedback via the Great V-aap mobile app.
You may write in to us at email@example.com.
The error message appears due to various reasons as listed below:
If you still face difficulties in using the Great V-aap mobile app, you may write in to us at firstname.lastname@example.org.
Our Mobile Apps are supported on the following platforms:
No, the app is available in Asia, USA and Australia only.
Simply look for our name – Great V-aap in the App Store or in the Google Play store.
No. The Great V-aap mobile app is completely free to download and install.
We will update it when there are new features being added within the app and bug fixes to be made.
Great V-aap is a cardless rewards programme that rewards shoppers with points when they make purchases at participating malls’ outlets. These points are tracked by our customer loyalty programme automatically when receipts are scanned / uploaded through our touchpoints.
The mobile app gives you the ability to access your account information, earn reward points, redeem eVouchers and carpark rebates.Purchases are converted to points when receipts scanned / uploaded through our touchpoints are approved and notified.
You may redeem your points for eVouchers through the Great V-aap mobile app when you have sufficient points (1,000 points and above).
Redemption of points is not available on the website at the moment. You can only redeem your points at the Information Counter with your NRIC/FIN and Great V-aap mobile app.
Transferring of redeemed eVouchers to another recipient is available.The recipient has to be a member.
The denominations are $5, $10, $50.
Purchasing of eVouchers is available via the Great V-aap mobile app.
No.The conversion of physical voucher to eVoucher is not available.
Yes, you can use multiple eVouchers in a single transaction.
It is not advisable to scan on a mobile device that has a cracked screen as the scanning may not be accurate.
No. eVouchers must be fully utilised when making payment as unused balance will not be refundable or stored in your e-wallet. You may refer to our T&Cs here: www.greatvaap.com.sg/terms.
First, download the Great V-aap mobile app and sign up as member. Then go to the eVouchers section and then tap on Buy eVouchers. You may also buy it via the Information Counters.
No. The conversion of physical voucher to eVoucher is not available.
What are the payment types accepted for eVoucher purchase?
For online purchase via Great V-aap mobile app, you can use the following payment modes:
Yes. The expiry dates of eVouchers are shown clearly in the e-wallet when you view your vouchers.
When your eVouchers have been utilized at the retailers or have passed their expiry dates, they will not appear in the e-wallet anymore. You can view them under the ‘Activity’ tab for details. However, if you are sure that there are missing eVouchers that are still valid and not utilized yet, please email email@example.com for further assistance.
For any queries, you may write in to firstname.lastname@example.org for assistance.
Redeeming of the carpark rebates is not available via the website at the moment. You can redeem the carpark rebate at the Information Counter or via the Great V-aap mobile app.
You may refer to our T&Cs here: www.greatvaap.com.sg/terms.
You may write in to us at email@example.com for your queries.